REGISTER YOUR NEW BENNO BIKE
Please take a minute to register and protect your new Benno bike. It provides a record of your serial number in case of a warranty, theft or loss and can help us to get in touch with you with important product information. You will receive a confirmation Email with a copy of your registration details after submitting your information.
Benno Bikes Limited Warranty
Benno Bikes LLC (“Benno”) provides each original retail purchaser of a new Benno bicycle a limited warranty against defects in material and/or workmanship. The following conditions and limitations apply:
- Frames carry a five year limited warranty for the original owner.
- Benno branded components are warrantied for one year. All other components are covered by the warranty policy of the original component manufacturer (not to include regular wear on tires, tubes, brake pads and cables.)
- Benno branded accessories are warrantied for one year, provided they have been properly installed by an authorized Benno dealer.
- Bosch offers a warranty of two years or 500 cycles. Commercial use is reduced to one year.
This warranty is offered to the original retail purchaser ONLY. Both proof of purchase from an authorized Benno dealer and a validated warranty registration card mailed directly to Benno Bikes LLC are required to validate protection under this warranty. Warranty claims must be processed through an authorized Benno dealer.
Normal wear and tear, accident, abuse, neglect, excessive loading, improper assembly, improper fit, or improper maintenance by anyone or the use of parts and devices not consistent with the use originally intended for the bicycle as sold are not covered under this limited warranty.
The bending of frames, forks, handlebars, seat-post, fenders, chain-guards and rims is excluded from warranty. Bending is a sign of abuse inconsistent with bike’s intended use, and therefore not covered under this limited warranty.
In order to validate your warranty it is necessary to have your bicycle assembled by an authorized Benno dealer. This warranty is void in its entirety by any modification of the frame, fork, components or accessories.
In the event that the bicycle has been used in stunt riding, ramp jumping, acrobatics or similar activities; this warranty is void. No models except those originally sold as electric bikes are designed to be used with a motor; therefore use of a motor on any other models voids the warranty.
This warranty is not intended to supersede the owner’s obligation to inspect and maintain the bicycle and to replace worn parts as needed. Failure to properly maintain your Benno bicycle and perform maintenance or service at appropriate intervals will void this warranty. The warranty does not guarantee that the product will not wear out prematurely and/or fail. Benno Bikes LLC will not replace any product under such circumstances.
IMPORTANT: This warranty does not cover any personal injuries, damages or failure of the bicycle, or any other products, due to accident, misuse, neglect, abuse or improper assembly. The user assumes the risk of any personal injury, damage to or failure of the bicycle and any other losses of the Benno bicycle if used for commercial purposes or in any competitive event, including bicycle racing, bicycle motocross, dirt biking, freestyle ramp jumping, or similar acrobatic events.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES. ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTY OF MERCHANTABILITY AND/OR FITNESS, SHALL BE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH HEREIN. BENNO SHALL IN NO EVENT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL LOSSES, DAMAGES OR EXPENSES. BENNO’S LIABILITY HEREUNDER IS EXPRESSLY LIMITED TO THE REPLACEMENT OF THE DEFECTIVE PART AND IN NO EVENT SHALL BENNO’S LIABILITY EXCEED THE ORIGINAL PURCHASE PRICE.
This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
BOSCH eBike System Warranty
Bosch eBike System components (excluding PowerPacks) have a 2-year warranty period from date of first end consumer purchase. Note: the warranty period for eBikes used in commercial applications is reduced by 1 year.
The Bosch PowerPack Guarantee, guarantees batteries will maintain at least 60% of its maximum capacity within the warranty period. There are three cases in which a PowerPack with less than 60% of its maximum capacity would be eligible for warranty replacement:
- Within 2 years of the date of first end-consumer purchase, or
- Within 3 years of the battery manufacture date, or
- Before 500 full charge cycles
Whichever of these cases comes first would apply. For example, if battery manufacture date is Jan 1st, 2021, and you purchased the eBike on Jan1st, 2022, the warranty guarantees that the battery will hold at least 60% of its original capacity until Jan1st, 2024.
For any warranty or non-warranty issues, contact your local Bosch-certified bicycle retailer to assist you. Bosch-equipped eBike owners can search for your nearest certified retailer using our Dealer Search portal: https://www.bosch-ebike.com/us-en/service/dealer-search/